Helpful Info

Welcome to the Kia Center, one of the premier entertainment venues in Central Florida. As you prepare for your upcoming event, we would like to remind you that we have a strict no bag policy in place to ensure the safety and security of all guests.

This policy applies to all bags, including purses, backpacks, and duffel bags. Exceptions will be made for medically necessary items and small clutch bags no larger than 6.5" x 4.5".

We understand that this may be an inconvenience, but please know that we take the safety of our guests very seriously.

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Leave Your Bags at Home

Bags are not permitted at Kia Center events. Guests are permitted to bring one small clutch that is 4.5" x 6.5" x 1" or less. Medical and parent bags (max. 14" x 14" x 6") are exceptions but will be subject to X-ray at designated locations for entry to Kia Center.

Prohibited Items

Kia Center encourages all patrons to arrive early and travel light as each guest must adhere to a security inspection prior to entrance. To see the full list of pohibited items, click or tap here.


Visit our parking page to learn more and purchase advanced parking.

When do doors open for a show?

In general, doors open to the public (1) hour before the printed event time on your ticket.

Are ticket takers able to scan a digital ticket on my smartphone?

Yes. You do not need to provide a paper copy of your ticket if you already have a digital ticket. Upon arrival at your event, locate your tickets on your smartphone, present your barcode to the ticket taker, they'll scan it – and now you're ready to enjoy your event.

Are cameras allowed into Kia Center?

Orlando Magic and Orlando Solar Bears games: Non-flash, still cameras may be used. Cameras with detachable lenses longer than three (3) inches are prohibited from all sporting events. Tripods or other photography equipment may not be used or admitted without building-issued media credentials.

All other events: Cameras with a detachable lens or lenses longer than three (3) inches are prohibited, without a tour-issued media credential.

Are children required to have a valid ticket?

For Orlando Magic home games, children less than 36” tall do not need a ticket, provided the child sits on an adult’s lap.

For other Kia Center events, children UNDER two (2) years old are admitted free of charge for all events, provided they sit on a parent or guardian’s lap. (Age limit subject to change based on show promoter policy).

There is no 'minimum age requirement' to attend an event at the Kia Center.

Is there a lost and found?

Visit our lost and found page to learn more about being reunited with your missing item(s).

Additional Information

To see our full list of frequently asked questions, click or tap here.